FAQ

It’s easy! First, click here to set up an account with us. Then browse our wholesale shop at your leisure, fill the cart, and head to checkout to submit your order. 

The minimum order value on the platform shop is a subtotal of 400 EUR. However, if you’re a new customer, your first trial order can be of any value.
Conditions for special offers in spreadsheets may differ, so please check each file separately for any MOQs, etc.

Sure thing! On your first order, you’re welcome to pick as many items as you wish, even if it’s just one.
Please keep in mind that the shipping fees start at EUR 50 for most locations. Therefore, you’ll get the most out of your investment when ordering at least 4 items in your trial order.
Conditions for special offers in spreadsheets may differ, so please check each file separately for any sample/trial order options, etc. Or write us an email!

Absolutely! We award special discounts to our clients depending on the subtotal cart value in the platform shop:

• Get a 20% discount on orders from €1,800. Coupon code: 20off.
• Get a 25% discount on orders from €3,700. Coupon code: 25off.
• Get a 30% discount on orders from €7,500. Coupon code: 30off.

When you order above 16000 EUR, send us an email at sales@watchesb2b.com.
If you order in a different currency, check the equivalent in EUR to find out which discount applies to your order.
Conditions for special offers in spreadsheets may differ, so please check each file separately for any discounts, etc.

All brands and models available are listed in the shop page – drop the SKU number in the Search Window to find them.  

If you’re interested in any models not listed, send us the SKU number, and we will check for you.

In addition, make sure to click on the buttons “Other brands”, ”Special Offers” and ”EU Stock” to explore other exclusive deals.

Please note that there are substantial quantities of model variations and we process large orders daily. As a result, the stock is constantly changing and it’s impossible to track it online.
We will always notify you regarding any possible changes to your original order. Check our out-of-stock policy for more information.

At the checkout of your order, you’re welcome to choose one of 3 options that suits you best:
* replacing out-of-stock items with other models from your order;
* replacing out-of-stock items with specific models that you write in the Notes;
* the value of the out-of-stock items is refunded as store credit applicable to your next order.
If any model is not available at the time of packing, you’ll get a notification in your email with either the replacement list or the refund coupon code.

You can get store credit in this case. Please mark this option at the checkout.

We update the invoice only upon request. If it’s necessary, please contact us at sales@watchesb2b.com.

Please contact our team at sales@watchesb2b.com.
We can update any orders as long as they have not been packaged and shipped yet.
Our mission is to provide you with excellent service, but we’re obliged to charge a service fee after the third modification within an order. For more details on this, please check our Terms of Service.
This charge does not apply to changes related to out-of-stock models.

We accept USD, EURO and GBP. All prices in the invoice will be displayed in the currency you select. You can switch to the currency most suited to your needs on the left side of the Search window on the shop page.

The most used payment method is wire transfer or a card payment. Please check more information here: https://www.watchesb2b.com/payments/.

Once you place the order, you’ll receive an email notification with our bank details.
If you haven’t received it, please check your Promotions and Spam folder.

We’ll send you a confirmation as soon as your funds reach us.

To purchase Bitcoins, please visit https://www.coinbase.com/buy-bitcoin.

You can check your shipping costs by simply filling the shopping cart and entering your delivery address. The costs are automatically calculated at the checkout based on the delivery location, the number of items in the order and their total weight.
Remember: the more you order, the lower the shipping cost per item.
For any special offers/items, the shipping cost will be manually calculated and sent to you.

We mostly use UPS, DHL and FedEx, but we can dispatch your order with other carriers as well based on your delivery location.

It’s typically 10 to 15 business days after we receive your transfer of funds. Shipping time may be extended for remote locations or if special services or requests apply to the order.
Delivery with included customs clearance for some locations may take 3-4 weeks.
Please check here for additional information: https://www.watchesb2b.com/shipping/

We’ll send you the tracking information as soon as your order gets dispatched.
Generally, it takes around 2-8 days once we receive the funds provided that all models are in stock.
Packaging time may be extended if special services or requests apply to your order.

Items can be shipped from various locations, based on your choice of offer. If you order on our website shop, the goods are shipped from a warehouse in Asia. We have special offers available from Europe. Flash sale deals may be available from other locations.

Sure thing! We provide an all-inclusive European Freight Forwarding service which you’ll notice pop up at the checkout once you enter a delivery address in the EU/UK.
Also, you are welcome to check our Special European deals here: https://www.watchesb2b.com/eu-stock/

It’s an all-inclusive delivery and customs clearance service to the EU and UK. If applicable, you’ll notice it pop up at the checkout once you enter your delivery address.
With this service, we also handle all import procedures after which the goods are delivered to your final address. All hassle-free for you!
The delivery time depends on the country of destination, but the goods reach most places in 3 to 4 weeks time.

Please know that you’re welcome to select a different delivery address on each of your orders. Only keep in mind that, as we specialize in wholesale, the minimum order subtotal value is €400 (prior discount).
We’re working towards a drop-shipping service in the future and will share the good news with you once possible! So, please subscribe to our newsletter for big company news.

This wholesale platform is run by Trade Capital Ltd., a legitimate EU-based company with over ten years of experience in the industry. Please keep in mind that we do not work with many brands directly and most of the stock comes from global liquidation offers. Contact us to find out more specifically about particular offers.

We only offer authentic items. You’ll also be happy to learn that they all come with their original packaging which is already included in the price.

Yes, we provide a 2-year warranty with our company on all items. For new (unworn) items, if any defect is discovered, we’ll replace it or its damaged parts, or refund the purchase amount in the form of store credit.
Once the item is sold to a third party, the client (you) becomes responsible for the warranty. Whenever there’s a warranty claim, our clients usually have their customers turn to them. You’re then welcome to contact us for assistance.
Replacement parts for used items can be provided upon request and we reserve the right to determine whether to provide them free of charge. Please send us pictures, videos, and a description of the issue – we will evaluate the situation and get back to you with solutions.
Kindly note that the warranty is void in case the damage has resulted from improper handling or lack of care by the customer.

Sure! Anyone can become our client, be it a legal entity or a natural person. Please keep in mind that our focus is on B2B cooperation.

Please visit our Contact page. We can also arrange a meeting in person, or a call via phone or Google Meet upon request.

Last update: 07/06/2024